Tickets Resolved
2.4k
This Month trending_up
Tickets In Progress
1.35k
This Month trending_down
Tickets Due
980
This Month trending_down
Tickets New Open
3.25k
This Month trending_up
Tickets Status
Avg. 1.5k
Tickets Weekly Solved- Solved1.5k
- In Progress4.7k
- Pending780
- Others320
Customer Satisfaction
Overall
98%
Response Time
1 hrs : 22 mins
Performance of Agents
| ID | Agent Name | Total Tickets | Open Tickets | Resolved Tickets | Avg. Resolution Time | Satisfaction Rate | Action |
|---|---|---|---|---|---|---|---|
| #854 |  Oliver Khan | 230 | 20 | 75 | 2.5 hours | 80% | |
| #853 |  Ava Cooper | 180 | 16 | 35 | 1.4 hours | 75% | |
| #852 |  Isabella Evans | 150 | 35 | 45 | 3.2 hours | 80% | |
| #851 |  Mia Hughes | 75 | 86 | 25 | 4.5 hours | 100% | |
| #850 |  Noah Mitchell | 320 | 90 | 10 | 3.8 hours | 100% | |
| #849 |  Sophia Carter | 120 | 55 | 20 | 5.3 hours | 60% |
Showing 6 of 36 results
New Tickets vs Solved Tickets
Recent Customer Ratings
| Name | Date | Ratings |
|---|---|---|
Olivia Clark Big Data | 28 April 2024 | |
Ava Turner UX/UI | 25 April 2024 | |
Lucas Morgan Developer | 23 April 2024 | |
 Isabella Cooper Designer | 20 April 2024 | |
Ethan Parker Python | 15 April 2024 |
Items per pages: 5
1 – 5 of 10
To Do List
| ID | Ticket Title | Assigned To | Due Date | Priority | Status | Action | |
|---|---|---|---|---|---|---|---|
| #854 | Network Infrastructure | Oliver Clark | 30 Apr 2024 | High | Finished | ||
| #853 | Cloud Migration | Ethan Baker | 25 Apr 2024 | Low | Pending | ||
| #852 | Website Revamp | Sophia Carter | 20 Apr 2024 | Medium | In Progress | ||
| #851 | Mobile Application | Ava Cooper | 15 Apr 2024 | High | Finished | ||
| #850 | System Deployment | Isabella Evans | 10 Apr 2024 | Low | Cancelled |